Shipping Policy

Shipping Policy

Thank you for shopping with us! Below is our shipping policy to ensure you have a clear understanding of our process.

Shipping Timeline

All our outfits are made to order with the utmost care and attention to detail. Please allow the following timeframes for production and shipping:

• Processing Time: 4-6 weeks

• Shipping Time: 5-7 Business Days

You will receive a confirmation email with tracking information as soon as your order has been shipped.

No Returns Policy

Due to the made-to-order nature of our products, we do not accept returns or exchanges. This policy ensures the quality and integrity of our custom-made items.

Defective or Incorrect Items

We take great care in crafting and shipping your items. However, if you receive:

• A defective item, or

• An incorrect item due to an error on our part,

Please contact us within 5 business days of receiving your order. You will need to provide:

• Your order number.

• A description of the issue.

• Photos of the defective or incorrect item and package opening video.

Once we verify the issue, we will provide a replacement or issue a refund, depending on your preference.

Shipping Costs

Shipping costs are non-refundable. For defective or incorrect items, we will cover the shipping cost for the replacement.

Lost or Delayed Shipments

We are not responsible for lost or delayed shipments caused by the carrier. If your tracking information shows a delay, please contact the shipping carrier directly.

If you have any questions or concerns about your order, feel free to reach out to us at info.viaafashions@gmail.com

Thank you for understanding and supporting our made-to-order process!